António M Varela Sebastião

Warranty service

Nothing makes us proud more than we can technically watch equipment from our partners and customers. It is technology that we also call ours and from which CAT-AVS has deep knowledge.
Do you have questions if it is necessary to request a repair?
So before you request the CAT-AVS services you can try to solve many of the small problems that may arise by consulting the User Manual of your equipment. If it does not work then CAT-AVS will try to give you a help.

Request for assistance

Warranty Terms and Conditions

All warranties assume a set of rules and preconditions that have to be checked in order for the guarantee to have full effect. Please know our terms and warranty for:

Brown Line
(TV / audio / video / Hi Fi / DTT tuners / ...)
White Line
(washing machine, dishwasher, tumble dryer, fridges, stoves,...)
Salamanders / Heat Recovery
Small Appliances
Other equipment
(hardware, tablets,...)

Conditions for sending and packaging equipment

Similarly, for all technical assistance involving the lifting and delivery of the equipment by third parties, there are appropriate handling rules which must always be taken into account. For this purpose we ask you to see the rules that we always apply in our technical assistance network, which we would like to be the rule in your situation, if you work with us or need our after sales services and / or technical assistance services.

Out-of-warranty service

CAT-AVS also assists a significant number of brands in the market, always following its standards of control and quality assurance. The only restriction may be the access to spare parts, which may be unavailable in all our suppliers, but in case this situation occurs and leaving your equipment in our services there will be no place for any technical diagnosis that may be produced.

For non-warranty situations there are verification and technical analysis costs as well as transport costs that are not assumed by the brand / manufacturer and therefore should be taken into account. This cost is deducted from the value of the budget when accepted and applied when it is refused (€ 22.00 for technical / labor diagnosis + € 22.00 for shipping and collection of equipment, when applicable).

After Sales Service and Call Center Support

Another of the specialties of CAT-AVS is to enable brands / manufacturers to have a detailed after-sales service, in particular with dedicated lines that clarify all the questions related to the use of the equipment. This use aid may be based on telephone support, computer support or both channels. It is to support the user as if it were the brand itself to do so, with rigor.